14-day return + 6-month warranty: how it actually works
14-day return + 6-month warranty: how it actually works
Published: 27 July 2026
Fear number one with certified: “what if it breaks after I buy?”
Short answer: 14 days to change your mind, 6 months for any functional issue. Here is the detail.
Two protections, two roles
Do not mix them up — they cover different things:
| Protection | Duration | It covers… |
|---|---|---|
| Return | 14 days | a change of mind: not convinced, a unit you do not like |
| Warranty | 6 months | functional issues: a feature that does not work as expected |
In plain terms: return = “I no longer want it”; warranty = “it does not work.”
The 14-day return, in practice
You have 14 days after receipt to change your mind. You do not need to prove a defect: if the unit does not suit you, you send it back.
How it works:
- Contact after-sales via Contact or [email protected]
- Keep the device and its accessories in good condition
- Send it back following the instructions you receive
Tip: with one device, one photo (on
/d), you see the real unit before you order — a return is rarely needed.
The 6-month warranty, in practice
For 6 months, any functional issue is handled: a part that does not work as it should, a problem covered by the original 80+ inspection points.
How it works:
- Describe the issue to after-sales (photos/videos help)
- Diagnosis
- Repair or a solution depending on the case
What is covered vs what is not
| Situation | Covered? |
|---|---|
| Failed function (screen, Face ID, camera…) within 6 months | ✅ warranty |
| Battery below the stated threshold | ✅ warranty |
| You change your mind within 14 days | ✅ return |
| Accidental damage / drop / liquid after receipt | ❌ (dedicated insurance) |
| Cosmetic wear already shown by the grade | ❌ (that was known) |
The grade describes condition at purchase: a mark already disclosed on a grade B/C is not a defect.
Why this removes the certified risk
Between private sellers, “paid = no recourse.” Here, two safety nets:
- Before: 80+ checks + one device, one photo → you know what you are buying.
- After: 14 days + 6 months → if anything is wrong, you are covered.
Certified stops being a gamble when it comes with real after-sales.
Frequently asked questions
Q: Does the 14-day return cost anything? A: Contact after-sales for the steps and the exact conditions for your case.
Q: Does the 6-month warranty cover the battery? A: Yes for a functional defect / a level below the stated threshold. Normal wear from use is not a defect.
Q: How do I contact after-sales? A: Via Contact or [email protected] — keep your order number handy.
Ready to buy
👉 Good deals · Product catalog · One device, one photo · Grades
Questions? Contact · [email protected]
Next reads: The certification process · Hands-on: what condition? · 5 pitfalls to avoid