Delivery & Shipping

General information

After you place an order, we prepare it on working days. The handling time and estimated delivery for your address are shown at checkout. We email the tracking number and the carrier after dispatch.

If you have any questions, concerns, or suggestions, email [email protected].

Delivery time

Orders are prepared on working days. The delivery method, fee, and any lead time shown at checkout apply to your address.

Estimated delivery for metropolitan France is shown at checkout for your address. If delays occur due to weekends, severe weather, or other force majeure, allow extra working days. We email tracking details after dispatch.

If you experience a delivery problem, contact [email protected].

Delivery in metropolitan France

France delivery fees and free-shipping thresholds are shown at checkout. Catalogue and checkout amounts are in euros including VAT. There are no additional customs duties, import VAT, or clearance fees on delivery in metropolitan France.

We use carrier partners serving metropolitan France; your dispatch email includes the carrier and tracking number.

Other regions

Fees and delivery times outside metropolitan France are confirmed at checkout or by customer service.